Returns & Exchanges
At Pet Market NYC, we want your stylish companion to look their best, which is why we offer a 30-day return policy on all unworn pet apparel and accessories. Items must be in original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack the unworn items in their original packaging, ensuring all designer labels and hygienic seals are intact.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the garment at our NYC warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing